About

Quan is a Business Strategy Consultant with over a decade of experience in strategic planning and end-to-end delivery across diverse industries: Financial Services, Insurance, Healthcare, Logistics, ICT, Utilities and Government.

Quan has deep expertise in strategy and transformation has helped him deliver strategic product and service innovations, revenue assurance programs, and governance, risk and compliance (GRC) solutions.

Quan has a proven track record of enabling organizations to achieve measurable growth and operational excellence. His ability to navigate complex challenges and implement strategic scalable solutions positions him as a trusted advisor to senior executive leaders.

Experience

Australia Post

Manager, Portfolio Planning

Designed the strategic roadmap for a +$500M enterprise-wide transformation program by defining and delivering on the key Customer Value Propositions to grow and retain market share over the next five years.

Bupa Health Insurance

Senior Manager, Product Delivery

Managed the end-to-end delivery of intiatives for over 110 product propositions across three portfolios whilst leading multiple squads to deliver in a Lean-Agile project environment.

Terra Firma Business Consulting

Lead, Business Consultant

Lead Business Consultant for Healthcare and Financial Service & Insurance client engagements and leading the in-house Agile Practice and Centre of Excellence for +100 consultants.

Australian Unity

Senior Manager, Project

Led the Salesforce Health Cloud and Dynamics 365 Finance & Operations integration workstream within a enterprise wide digital transformation that enabled over 4,100 care partners deliver seamless healthcare for over 300,000 members.

Medibank Private Limited

Senior Manager, Enterprise Delivery

Implemented a Salesforce solution that provided over $2.2M per annum in member benefits and led a joint venture to become the first standalone virtual hospital to achieve National Safety and Quality Health Services (NSQHS) Standards in Australia.

Department of Health

Senior Manager, Release Train Engineer

Delivered on the product vision and strategic roadmap by managing the software development, delivery, and enhancement of a digital product by enabling over 250,000 users the ability to self-serve in an Agile DevOps environment.

Arthur J Gallagher

Senior Strategy Consultant

Defined strategic roadmaps and implementation plans for new digital products and services. In a Lean Agile project environment, he achieved growth in customer acquisition and improved customer retention.

Department of Justice

Principal Strategist, Program Manager and Scrum Master

Defined product strategies and roadmaps, and delivered minimum viable products through rapid prototyping in an Agile project environment as part of a mulit-billion dollar revenue assurance and compliance program.

AGL Energy

Lead Process Improvement and Senior Strategy Analyst

Implemented a Group Risk and Compliance continuous improvement framework, combining lean process methodologies and human centred design, to advocate the voice of over 3.5M customers.

illion (formerly Dun & Bradstreet)

Strategy Consultant and Commercial Operations Manager

Commissioned future opportunities for illion to be the Australia’s leading credit reporting bureau by providing Australian businesses with data-driven products and services, and helping them make informed commercial, risk and revenue assurance decisions.

Telstra

Manager, Contact Centre

Delivered customer retention and acquisition strategies, through commercial negotiations with vendors in an omni-channel business process outsourcing environment, resulted in an increase of the net promoter score by 16 points.

Australia New Zealand Banking Group

Analyst

Supported the growth of Australia New Zealand Banking Group as part of their super regional strategy, by leading a number of ICT projects, customer service improvement initiatives, and deliver positive customer outcomes through revenue recovery campaigns.

Department of Human Services

Analyst

Enabled the Department to take on ICT transformation projects so that improved social outcomes could be achieved for the community, by allowing them the opportunity to access housing services and social programs enabling them to assimilate with society.

Education

Scaled Agile Framework (SAFe)

Certified SAFe 6 Practice Consultant

SAFe advocate and practitioner in transforming organisations to adopt and apply the Scaled Agile Framework.

Certified SAFe 6 Scrum Master

Agile coach and servant leader for teams in planning and executing Program Increments to deliver maximium business value at scale.

Certified SAFe 6 Agilist

Provide enterprise-wide leadership, mindset and principles for Lean-Agile transformations, portfolios, strategy and execution.

Australian Institute of Credit Management

Young Credit Professional Finalist

Recognised by Australia's leading professional member body in commercial and consumer credit management for achievements and contributions to the industry.

APMG International

Agile Project Management

Methodology to reduce complexity by simply focussing on continuous improvement, scope flexibility, team input, and delivering of essential quality products in an iterative and incremental manner.

PRINCE2 Project Management

De-facto standard and process-based methodology ensuring consistency with business justification in an organised structure focussing on product-based planning.

Change Management

Professional body of knowledge for the discipline of change management, providing an independent benchmark of an effective change manager.

Genesys University

Framework 8.1

Foundation for all Genesys-based omnichannel customer experience and contact centre solutions.

Outbound Contact 8.1

Functional software-based dialler for creating, modifying, executing and reporting on outbound campaigns.

Monash University

Bachelor of Commerce & Business Information System

Majoring in Econometric and Actuarial Studies with a solid foundation in all Commerce and Information Technology disciplines.

Skills

As a multi-dimensional leader, I am continually developing to be an industry leader in delivering you the best trusted business advice.

  • Strategic Planning
  • Program & Project Management
  • Operations Management
  • Information Technology
  • Business Analytics

Client Testimonials

  • Quan and I worked together at Telstra in group Credit (Financial services). We had worked on various projects like Fraud detection and Credit & Risk Assessment (CARA) Systems. He always thinks out of the box and added valuable information in assignments and Projects. He was able to handle small or big tasks very well and lead them very easily. I enjoyed working with him and I believe that Quan is a valuable talent to any organization. I wish him very best for the future.

    Ted Saini - Quantitative Credit Risk Modelling Manager

  • Quan is a skilled analyst and manager who I have had the privilege to work with during my time at Dun & Bradstreet. Quan communicates complex strategies and concepts in simple translatable terms to ensure that others can succeed in reaching their own business goals. Strongly focused on service excellence and continuous improvement for his clients; Quan's robust analysis and insights have lead to opportunities improving business efficiency and results.

    Jhana Mahnic - Process & Quality Manager

  • While working with Quan on multiple projects across a number of financial organisations, I have learnt so much from his years experience, and wealth of knowledge as a leader at providing strong support in insightful advice. I would welcome the opportunity to work with Quan again.

    Minh Nguyen - Client Development Assosicate

  • Having worked with Quan for almost two years, I can vouch for his strategic and leadership qualities. He is exceptionally skilled in operational project management and adept at managing multiple initiatives simultaneously. Quan communicates with stakeholders in a clear and concise manner with his key strengths in expressing complex concepts simply and collaborating with multiple departments and stakeholders to achieve the best outcome.

    Asif Anwar - Senior Business Analyst

  • Quan has been an easy and flexible person to work with in developing our go-to-market strategy. We could have not been more impressed with his industry insights and ability in making everything so easy and simple to understand. We now have a strong advantage against our competitors and have gotten an established market presence. Auto Modelista will definitely engage Quan again to further grow our business.

    Auto Modelista Australia

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